We offer high quality consulting for IT infrastructure and technical support 24/7. Information and Communication Technology (ICT) Infrastructure Management processes recommend best practice for requirements analysis, planning, design, deployment and ongoing operations management and technical support of an ICT Infrastructure.
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.
Five key volumes comprise the ITIL:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement (CSI)
The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers.
· ICT Design and Planning
· ICT Deployment
· ICT Operations
· ICT Technical Support